Privacy Policy

We understand the importance of privacy protection. Our policy for handling any personal or sensitive information that you might disclose to us when visiting this website is explained below.

The type of personal information that we collect from you will depend on how you use our website. You can be certain that the information we receive about you will be treated as strictly confidential.

Definition: EvapCoolerRescue (Cotton Picken Pty Ltd) is referred to as or “we” or “us”.

Customer Information: Customer account information is held in strict confidence. We do not sell or share our customer list with any other entities. Customer information such as name, e-mail address, mailing address, phone number, and billing information is collected for the sole purpose of providing services described on this website.

Purchases
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to fully browse our online catalogue or order products online. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Log Files
We use IP addresses for  analyses trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Links
This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

Newsletter Subscription
if a user wishes to subscribe to our newsletter, we ask for contact information such as name, email address, location and any other information that may help us better relate to our clients. To prevent malicious subscriptions and false spam allegations subscribers are required to verify their subscription via an opt-in email. This verification email contains a link, which once clicked on, automatically activates the subscription service avoiding unauthorized use of email addresses.

Anti-spam Policy
Sending email to people who have not specifically requested it is “spam”. We do not spam and will only send or contact client who have requested information or in relation to purchases made via the website.

Affiliate Information: All Affiliate information, including address, phone number, e-mail address, and tax id number is held in strict confidence. This information is collected for the sole purpose of generating commission checks and meeting Australian federal tax requirements.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. To learn more about SSL, follow this link www.thawte.com .

Choice/Opt-out
Users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by unsubscribing or simply contact us. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Information Disclosure
It is our policy not to sell or pass on any personal information that you may have provided to us unless we have your express consent to do so. An exception to this is where we may be required by law to disclose certain information.

Emails
We will preserve the contents of any e-mail message that you send us if we believe that we have a legal requirement to do so. Emails sent to or from us are routinely monitored for quality control, systems administration and legal compliance purposes.

Accuracy of Information
If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review the relevant information.

How to contact us if you wish to discuss this policy
If you wish to discuss any aspect of this policy please contact us.Type your paragraph here.